Refund Policy

Return and Refund Policy

At KAVEN, we want you to love every piece you bring into your wardrobe. If something isn't quite right, we're here to help you find a solution that makes you happy.

The Essentials

* Return Window: You have 30 days from the date of delivery to change your mind.
* Condition: To be eligible for a return, items must be unworn, unwashed, and in the same condition you received them, with all original tags and packaging.
* Green Returns: We offer a sustainable "Green Return" option! In many cases, we can offer you a suitable alternative to keep without the hassle of shipping the original item back. It's faster for you and better for the planet.

How to Start a Return

1. Email Us: Reach out to support@wearkaven.com with your order number and the reason for your return.
2. Choose Your Label: You can use your own preferred shipping carrier, or we can provide a prepaid label for you (the cost of the label will be deducted from your final refund).
3. Ship It Back: Once your return is authorised, send the item back to the address provided by our team.

Refunds & Exchanges

* Inspection: Once your return arrives at our warehouse, our team will give it a quick check. We'll notify you via email as soon as it's been approved.
* Processing: Approved refunds are credited back to your original payment method within 5–10 business days.
* Exchanges: Love the style but need a different size? We'll ship your exchange out as soon as the original item is processed.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please let us know as soon as possible after delivery. Email us at support@wearkaven.com with a few photos of the issue, and we will prioritise a replacement or full refund for you immediately, at no cost to you.

Non-Returnable Items

To keep things fair and hygienic, a few items cannot be returned:

* Shipping Protection fees.
* Gift cards.
* Items marked as "Final Sale" at the time of purchase.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Need more clarity?

We know policy pages can be a bit dry, so if you have any specific questions about your situation, just ask! We're real people, and we're here to help.

Email: support@wearkaven.com
Response Time: Usually within 24 hours.