FAQs
Frequently Asked Questions
Can't find what you're looking for? Email us at support@wearkaven.com.
Orders & Shipping
When will my order arrive?
Orders are processed and dispatched within 2–3 business days. Once dispatched, most orders arrive within 7–12 business days, depending on your location.
Where does my order ship from?
Orders ship from our partner warehouses, depending on where each item is stocked. If your order contains multiple items, they may arrive in separate packages.
How do I track my order?
Once your order is dispatched, you'll receive an email with your tracking number. You can also track it anytime on our Track Your Order page. Please allow 24–48 hours after dispatch for tracking to update.
My package hasn't arrived — what should I do?
If your order hasn't arrived within the expected delivery window, email us at support@wearkaven.com with your order number and we'll look into it with the carrier for you.
Can I cancel or change my order?
Yes — if your order hasn't been processed yet. Email us within 4 hours of placing your order and we'll do our best to update or cancel it. Once an order has been processed, you can return it after it arrives.
Returns & Exchanges